Service Management 360

Heart and mind of IBM Endpoint Manager

In my previous post, I gave you an introductory course on “What is IBM Endpoint Manager.” I explained that IBM Endpoint Manager is a unified endpoint management solution for managing the devices in your


What is IBM Endpoint Manager?

Before I tell you what is IBM Endpoint Manager, let’s look at a little history: in July 2010 IBM bought a company called BigFix Inc., which focused on reducing the cost and complexity of


Building the Foundation for the Internet of Things

“If we don’t respect the difference between the Internet and the Internet of Things, failure is inevitable.” John Thompson, vice president of strategy for IBM Internet of Things, made that crystal-clear statement in a keynote


Heartbleed, Shellshock and breaches: Be prepared!

Our systems are at risk. It is impossible to deny it—my inbox has been overwhelmed with articles about the Bash bug (Shellshock) that was disclosed in the last week of September. This year, the


Shell-shocked after Heartbleed? All you need to know about Bash bug and how to protect your data with IBM Endpoint Manager

Just when you thought the worst was over for the year packed with security incidents from POS attacks to the Heartbleed bug, now we hear about the “Bash bug” that threatens to compromise everything


LTE Asia: Combining operational analytics with network topology for faster issue diagnosis

What if your Operations staff had an up-to-date topological view of the network, could see the network nodes connected between two end-points, and could search for all recent events between these two end-points? How


Super Mobility Week CSP Operations Teams: Are you enabled to manage 4G-LTE network customer experience?

Are you pro-actively managing the network to provide the user experience expected by your most valued customers? Do Network Operations automatically know which network issues have the highest business impact and should be prioritized


Hot off the press: IBM Endpoint Manager for Data Centers

Today the data center has become a maze of complexity. Higher infrastructure and labor costs along with falling data center budgets put pressure on data center manageability. The top priorities in managing the data


Utilizing IBM Endpoint Manager to patch Tivoli Workload Scheduler agents

Have you ever experienced the pain of upgrading your IBM Tivoli Workload Scheduler agents to the next release? It is a time-consuming task that requires very careful planning. In general, manually patching large software


Streamline Windows 7 migration with IBM Endpoint Manager

In what stage is your organization with respect to migration from Windows XP to Windows 7? Do you still need to migrate, or are you in the middle of a cumbersome migration process? Are