Service Management 360
  • Lucky: good work is always appreciated . DMQ is very usef...
  • Vaibhav Dwivedi: Lucky .. Good work on DQ ..!! @Francesca : We mis...
  • Francesco Brillante: Thanks for your feedback Radu! Let me know if you ...
  • Radu: I have deployed the TDWC 9.2 on a test server and ...
data protection

Straight Talk about Data Protection Appliances for Small and Mid-sized Organizations

A video posted on Oct. 6 by Enterprise Strategy Group (ESG), Jason Buffington, should be required viewing for anyone considering appliances for data protection.   In six minutes, you’ll get a clear understanding of the

Jump into the “in production” big league

I like to play basketball, although I admit I am not very good at it. For many years I have been playing pickup basketball. I just recently started playing in a league. One of

What is IBM Endpoint Manager?

Before I tell you what is IBM Endpoint Manager, let’s look at a little history: in July 2010 IBM bought a company called BigFix Inc., which focused on reducing the cost and complexity of

Enable your Workload Automation SaaS agent to run SAP R/3 jobs

In my previous post, “Workload Automation: What is in the box?” I described how you can use the R3Batch SAP certified module to connect to your SAP system. With it, you can orchestrate your

GUI or CLI? Get the best of both!

If you are someone that uses job scheduling software, you’ll probably appreciate the importance of “keeping things under control.” IBM Workload Automation – offered as both SaaS and on-premise solutions – provides a revolutionary method

End User Monitoring: key to improving user satisfaction

With the growth of web and mobile apps, the app owner’s focus has shifted from keeping his app infrastructure available to keeping his users happy. Hence, End User Experience Monitoring has evolved as one of the

Six steps to a fully scalable IBM Workload Automation environment

Is your IBM Workload Automation environment big enough to manage your workload? You may have thought yes but then eventually discovered that this is not the correct question to ask. Instead you should be

Rock ’n’ roll with predictive insights

I first started streaming music for convenience. I never imagined that by using a music streaming service I would have my mind opened to new groups and even new genres. The big advantage of

What does the new IT support model look like?

In the old days of information technology (IT), the typical IT support model was what I would call a SORM model. That acronym stands for “slap operator, reset machine.” When a user had a

Simplify your application using Workload Scheduler Service in Bluemix

Have you ever had the need to implement an application that requires running actions in a specific time window? Does your application need to perform repetitive actions? Would you like your application to send