Service Management 360

Continuous delivery as a key to success for your business

In a software as a service (SaaS) infrastructure the service provider is responsible for the environments, and it has to respond to business needs faster then in an on-premises solution, pushing out enhancements and


Valuable new integrations for IBM Workload Automation: Netezza and WebSphere MQ

IBM Cloud & Smarter Infrastructure (C&SI) recently announced three valuable IBM Workload Automation business integrations. In my previous blog post I introduced the newly available integration with IBM Sterling Connect:Direct, and in this second


Why you don’t need to be Eddy Merckx to take a “Tour de SaaS”

In everyday life, before any kind of purchase, it is important to learn more about what you want to buy. It isn’t just the product’s price that matters; you also need to evaluate it


Introducing “Charlie” – IBM Service Engage Next

Introducing “Charlie” – IBM Service Engage Next

We’ve had an amazing ride over the past 4 months since the launch of IBM Service Engage. If you have never been to IBM Service Engage, it’s a digital engagement experience targeted at helping


What Maximo for Service Providers offers for Managing Assets as a Business

Managing assets as a business brings in additional layers such as customer, service and financial management to asset management operation. A service provider can deliver further values to the customers by providing excellent customer


Fleet maintenance innovation continues to evolve

The applications of vehicle telemetry for improved fleet maintenance is certainly not new, however I see new uses all the time as technology building blocks become cheaper and more pervasive. Some recent examples I


Valuable new integrations for IBM Workload Automation – Sterling Connect:Direct

Last month IBM Cloud & Smarter Infrastructure (C&SI) announced three valuable IBM Workload Automation business integrations that will maximize the return on investment on the IBM Workload Automation product. These integrations are available on


Integrating IBM Maximo into your enterprise resource planning system: Part 3

In this blog series I’ve been thinking about the most common questions I get when integrating IBM Maximo Asset Management  into an enterprise resource planning (ERP) system. As I mentioned in my previous blog posts, I


Dealing with boring, repetitive tasks? Application Catalog to the rescue! Part 2

  Here I am again (and it probably won’t be the last time!)—with the second part of my blog series about the advantages of the Application Catalog for IBM Workload Automation. In this first part of


Dealing with boring, repetitive tasks? Application Catalog to the rescue! Part 1

We all know that performing repetitive and inefficient tasks can lead to boredom and to wasted time that we could have spent doing something more gratifying instead. Boredom and repetition can also cause us