Service Management 360
  • Ben Stern: Nice article. I have a couple more thoughts. The...
  • Peter Cholakis: Hello Michael, Hope you are well. I find IWMS ...
  • Lucky: good work is always appreciated . DMQ is very usef...
  • Vaibhav Dwivedi: Lucky .. Good work on DQ ..!! @Francesca : We mis...

The problem isn’t always in the code

Meet Todd, the app expert, the code guru, the one who set up the whole infrastructure for your new web app, and the guy everyone turns to and relies on. In comes a trouble ticket:


What matters to transit operators?

If you have followed Maximo Mary’s Microphone over the last few months, you have seen a big focus on public transportation and the importance of having a comprehensive enterprise asset management solution to address


Data in the world of dynamic hybrid cloud

In the midst of 2015 planning cycles, I want to take a moment to reflect on 2014 as I embarked on a year focusing on some of the defining trends, such as software-defined storage


Say “hi” to hybrid APM

Hybrid cloud has been gaining rapid momentum to become a standard architecture and cloud strategy, rather than simply used as a transition point. With this change comes the evolution of application architecture and management. How


Using the Cloud to improve economics: A journey into DevOps

In the last post of the “Journey into DevOps” series we talked about the second principle in continuous delivery: a culture of test automation. We needed to introduce some forcing functions into our team


Why protecting your data can help drive better results

Similar to the sky gazer trying to make sense of the zillion stars shining on a clear summer night, the data scientists in business organizations are looking at a digital world that is becoming


Building a culture of test automation: A journey into DevOps

In the last post, we talked about the first principle in continuous delivery: building a good safety net. We invested in a reliable rollback system so we could quickly get healthy again when we


How to save time, reduce costs and innovate in the era of cloud

In part 1 of this blog series, “Become an IT Superhero to your business (and your boss),” I provided an overview of our capabilities along with real results that our customers have achieved. Before


Application Lab: The software as a service “genie of the lamp”

As I mentioned in my previous blog posts, “Top reasons to choose the IBM Workload Automation (SaaS) offering” and “Dealing with boring, repetitive tasks? Application Catalog to the rescue!” in the software as a


One development team’s journey into DevOps, part 1

This is the first in a series of blog posts about our experiences in “drinking our own champagne” – how we applied DevOps to change the way we develop and deliver IBM software. Why