Service Management 360

Six steps to a fully scalable IBM Workload Automation environment

Is your IBM Workload Automation environment big enough to manage your workload? You may have thought yes but then eventually discovered that this is not the correct question to ask. Instead you should be


What does the new IT support model look like?

In the old days of information technology (IT), the typical IT support model was what I would call a SORM model. That acronym stands for “slap operator, reset machine.” When a user had a


Simplify your application using Workload Scheduler Service in Bluemix

Have you ever had the need to implement an application that requires running actions in a specific time window? Does your application need to perform repetitive actions? Would you like your application to send


Workload Automation: what is in the box?

Did you know? The Workload Automation Cloud agent contains the R3Batch SAP certified module to connect to you SAP system. It communicates with your SAP system to start the job and return its status.


Understanding mainframe security

Many people probably won’t believe it, but mainframe security is incredibly simple to understand, and its model could easily be adopted by other platforms and applications. The only thing that is needed is a


Heartbleed, Shellshock and breaches: Be prepared!

Our systems are at risk. It is impossible to deny it—my inbox has been overwhelmed with articles about the Bash bug (Shellshock) that was disclosed in the last week of September. This year, the


Why should you care for capital planning within TRIRIGA?

One of the benefits of integrated workplace management systems (IWMS) like TRIRIGA is that users know that the information they use is open to all users at all levels. As such, while the use


Challenges & Opportunities with IT Service Management Today

In a time where users want to feel empowered and businesses seek to not only reduce costs, but also increase customer satisfaction, achieving that balance can often be tough. With the world of IT


First Comes Goggles then Comes Marriage: Be A Savior of the Service Desk

It’s a match made in heaven. It’s a moment out of a fairy tale when two come together as one. No, I am not talking about Friday happy hour. I am talking about the


A solution is the end and the beginning

Companies today are bubbling with activity. They know that the speed of business is increasing and that quick answers can be a key to successful results. But we need to fully understand the real